Witaj, świecie! : EPPRAM SHOP

Contact

EPPRAM online store

Phone contact is possible from Monday to Friday between 10:00 – 17:00,

M: +48533352542

shop@eppram.com

Boutique HE Concept Store

Hotel Raffles Europejski Warsaw

Krakowskie Przedmieście 13, 00-071 Warszawa

( The entrance from Krakowskie Przedmieście, the boutique is on level -1 )

Returns and exchange

Returns
You may return your product to shop within 14 days from the day of receiving shipment. In order to do so you have to notify seller by filling return form, which you can find on www.eppram.com

Exchanges
You may exchange your product with the consent of the Seller. In order to do so you have to notify seller by filling return form, which you can find on www.eppram.com
In case of exchanging product, cost of exchanging product will be counted against new ordered product. Potential difference between price will be paid by Client or returned by Seller on Client’s bank account.
Product should be sent to the address: EPPRAM, Hoża 1/10, 00-528 Warsaw, Poland. We ask you to attach your receipt to the returned products.

Complaint
You have right to file a complaint, which will be considered within 14 days from the date of receiving products by Seller. In order to do so you have to notify seller by filling return form, which you can find on www.eppram.com
Lack of grounds for complaint
Complaints about differences between ordered and received products, which derive from screen settings, especially different colors or shades, are not grounds for complaint. Grounds for complaint are not: mechanical defects, discolorations and others.

Find more in Term & Conditions.

FAQ

How to place your order in three steps?
To place your order:
1. Fill registration form which you can find on our website.
2. Fill order form on our website.
3. Accept shop Terms & Conditions.

What methods of payment are available?
Available types of payment:
1. Money transfer online on account: EPPRAM Sp. z o.o., ul. Hoża 1/6 00-528 Warszawa, mbank: 24 1140 2004 0000 3202 7925 2842 code SWIFT (for payments from outside Poland): BREXPLPWMBK, In title please include: Your Name, Surname and order number.
2. PayPal – list of banks and cards you can find on www.paypal.com
3. Service provider – Blue Media S.A. Cards: Visa, Visa Electron, Master Card, Master Card Electronic, Maestro
4. Stripe

How much time do I have to pay for my order?
You have 5 days to pay for your order. In case of non-payment by this date a seller should be considered that client has withdrawn from the contract. Product will be exposed for sale.
When my order will be shipped?
You can place your order anytime, 7 days a week, every day of the week.
The order completion time goes after recording of payment for order on seller’s bank account in case of payment with credit card or the bank transfer.
Term of order completion for seller is 14 days. However usually product is sent the same day or the day after order was placed.

Costs and time of delivery

Returns, Exchanges, Complaints
Returns
You may return your product to shop within 14 days from the day of receiving shipment. In order to do so you have to notify seller by filling return form, which you can find on www.eppram.com in the returns/exchanges/complaints tab, after logging in to your profile. Product should be sent to the address: EPPRAM Sp. z o.o. Hoża 1/6, 00-528 Warsaw, Poland. We ask you to attach your receipt to the returned products.

Exchanges
You may exchange your product with the consent of the Seller. In order to do so you have to notify seller by filling return form, which you can find on www.eppra.com in the returns/exchanges/complaints tab, after logging in to your profile.
In case of exchanging product, cost of exchanging product will be counted against new ordered product. Potential difference between price will be paid by Client or returned by Seller on Client’s bank account.
Product should be sent to the address: EPPRAM Sp. z o.o., Hoża 1/6, 00-528 Warsaw, Poland. We ask you to attach your receipt to the returned products.

Complaint
You have right to file a complaint, which will be considered within 14 days from the date of receiving products by Seller. In order to do so you have to notify seller by filling return form, which you can find on www.eppram.com in the returns/exchanges/complaints tab, after logging in to your profile. Product should be sent to the address: ul.Hoża 1/6, 00-528 Warsaw, Poland. We ask you to attach your receipt to the returned products.
Lack of grounds for complaint
Complaints about differences between ordered and received products, which derive from screen settings, especially different colors or shades, are not grounds for complaint. Grounds for complaint are not: mechanical defects, discolorations and others.

Find more in Term & Conditions.

Delivery

Placing Orders in the Store is possible 24 hours a day, all days of the year.

Contact by phone is possible on Business Days from 10:00 to 16:00 at the mobile phone number: +48 533 352 542
The deadline for completing the order is counted from the moment the payment for the Product is credited to the Seller’s bank account in the case of payment by bank transfer or card.

The term of the contract by the Seller is specified for each product or individual arrangement with the customer.

If the product is in stock, it is usually shipped the same business day or the day after placing the order.

SHIPMENT COSTS AND DELIVERY TIME

1.POLAND

Free shipping.

DPD

DPD cash on delivery

Inpost courier

Inpost Parcel Locker

Inpost cash on delivery

Delivery time: We usually ship the package the same business day or the day after placing the order.

2.SELECTED EU COUNTRIES

Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Latvia, Croatia, Malta, Lithuania, Germany, Czech Republic, Poland, Denmark, Portugal, Estonia, Romania, Finland, Slovakia, France, Slovenia, Greece, Sweden, Spain, Hungary, Italy, Liechtenstein, San Marino.

GLS – free shipping 4-5 working days

DHL Express – 160 PLN 1-2 working days

3. OTHER COUNTRIES (United Kingdom)

DHL Express – 160 zł 1-2 working days

Payment

Dostępne formy płatności

Za pobraniem
Przelew bankowy online na rachunek: EPPRAM Sp. Z o.o., Hoża 1/6, 00-501 Warszawa, mbank: 96 1140 2004 0000 3102 7952 9500, kod SWIFT (dla przelewów z poza terenu RP): BREXPLPWMBK, W tytule przelewu należy wpisać: Imię i Nazwisko oraz nr zamówienia.
Szybki przelew Online – PayPal – lista obsługiwanych banków i kart płatniczych na stronie: www.paypal.com
PayU – Podmiotem świadczącym obsługę płatności online jest Blue Media S.A. Karty płatnicze: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro
Karta płatnicza Stripe

Regulations

Entering the contract between the Buyer and the Seller can occur in two ways.
The Buyer has the right to negotiate any terms of the contract with the Seller before placing the order, including the terms, which may alter the following Terms and Conditions. All negotiations should be in writing and sent to the Seller (EPPRAM Sp. z o.o., ul. Hoża 1/6 00-528 Warszawa or www.eppram.com. In case of the Buyer resigning from the individual negotiations of the contract, the following Terms and Conditions and equivalent laws apply.

TERMS AND CONDITIONS
§1 Definitions

Data Administrator:
EPPRAM Sp. Z o.o.
Ul. Hoża 1/6
00-528 Warszawa
NIP: 7010946478, REGON: 384437707

1. Delivery address- name and surname or the company name, town (if the town is 2. split into streets: street, house number, flat number; if the town is not split into streets: town and property number), zip code and town.
3. Return address- EPPRAM Sp. z o.o. Hoża 1/6, 00-528 Warsaw, Poland.
4. Delivery costs- available under this link.
5. Contact details- EPPRAM Sp. z o.o.,Hoża 1/6, 00-528 Warsaw, Poland,
e-mail: shop@eppram.com, number: +48 796 282 956
6. Personal data – any information regarding identified or identifiable users. The information that must be available to enable identification of individuals required requires excessive costs, time or activities.
7. Sensitive data – it is personal data containing information on racial or ethnic origin, political views, religious or philosophical beliefs, religious, party or trade union membership, as well as data on health status, genetic code, addictions, sex life, convictions, punishments and fines , as well as other judgments issued in court or administrative proceedings.
8.Delivery- type of transport service with a choice of a courier and cost shown in Delivery price list found under this link.
9. Proof of purchase- invoice, bill or receipt issued in accordance with the Goods and Services Tax Act of 11 March 2004 with later amendments and other applicable laws.
10. Product card- a single storefront containing information about a single product.
11. Client- a physical adult, legal entity or organisational unit without legal entity but having the ability to take legal actions, making a purchase directly related to the economic or professional activity of the Seller.
12. Civil Code- Civil Code of 23rd of April 1964 with later amendments.
13. Good Practice Code- a set of rules of conduct, in particular the ethical and professional standards referred to in Article 2, point 5 of the Act of Counteracting Unfair Market Practices of 23rd of August 2007 with later amendments.
14. Consumer- an adult who has full capacity to perform legal activities, making a purchase from a Seller not related directly to her business or profession.
15. Basket- a list of products offered in the shop based on the Buyer’s choice.
16. Buyer- consumer and client.
17. Place of receipt- the postal address or the point of collection indicated in the order by the Buyer.
18. Moment of receipt- the time when the Buyer or the third party designated by him will take possession of the product.
19. Online platform ODR- EU web service based on Regulation of European Union and the Board (UE) No 524/2013 of 21 May 2013 on online dispute resolution and the amendment of regulation (WE) No 2006/2004 and Directive 2009/22 /WE available at https://webgate.ec.europa.eu/odr
20. Payment- the method of payment for the subject of the contract and the delivery shown at this address.
21. Rightholder- An entity authorized to out-of-court resolution of consumer disputes with the understanding of the Law on out-of-court resolution of consumer disputes of 23rd of September 2016 with later amendments.
22.Privacy policy – the rules for the processing of personal data of Buyers by the Administrator of Personal Data, the rights of Buyers and the obligations of the Data Administrator, which is located at: www.eppram.com
23. Consumer’s right- Consumer Rights Act of 30th of May 2014.
24. Product- The minimum and indivisible quantity of items that may be the subject of the order, and which is given in the Seller’s store as a unit of measurement when determining its price (unit price).
25. Subject of contract- products and delivery, which are the subject of the contract.
26. Object of contract- subject of contract.
27. Collection address- Place of issue, which is not a postal address, listed in the statement made available by the Seller in the Store.
28. UOKiK registry- Register of authorised entities maintained by the Office of Competition and Consumer Protection pursuant to the Law on out-of-court settlement of consumer disputes of 23 September 2016, as amended, and available at this address.
29. RODO – Rozporządzenie Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE 30. Item- movable item that may or is the subject of the contract.
31. Store- Internet service available at eppram.com via which the Buyer can place an order.
32. Seller- EPPRAM Sp. z o.o., ul Hoża 1/6, 00-528 Warsaw NIP: 7010946478, REGON: 384437707, GIODO: (19424) registered and shown in the KRS record under this address. BANK ACCOUNT: 96 1140 2004 0000 3102 7952 9500.
33. System- a network of interoperable information and software devices that provide processing and storage, as well as sending and receiving data over telecommunication networks using a network-specific endpoint device, commonly referred to as the Internet.
34. Processing time- the number of hours or working days indicated on the product card.
35. Contract- contract concluded outside of business premises or at a distance with the understanding of the Consumer Rights Act of 30th of May 2014 in the case of the Consumer and the sales agreement wit the understanding of Article 535 of the Civil Code of April 23rd, 1964, in the case of Buyers.
36. Defect- physical or legal fault. 37. Physical defect- incompatibility of the product sold with the contract, and in particular if the product:
a. Lacks the properties, which such products should have based on the contract or resulting from the circumstances or purpose;
b. Lacks the properties, which were assured by the Seller
c. Is not suitable for a purpose that the Buyer informed the Seller of, but the Seller did not present objections against such purpose;
d. Has been issued to the Consumer in an incomplete state;
e. in the event of improper installation and commissioning, if these activities have been performed by the Seller or the third party for which the Seller is responsible or by the Consumer who has acted in accordance with instructions received from the Seller;
f. lacks the properties assured by the manufacturer or his representative or the person who places the trade in his business and the person who, by affixing the name, trade mark or other distinctive sign presents himself as the manufacturer, unless the Seller was not aware of the assertions or could not reasonably be aware of, or could not influence the Consumer’s decision to conclude the contract, or if their content was rectified before the contract was conclude.
38. Legal defect- a situation when the product sold is the property of a third party or is a subject to the third party’s right, and if the limitation in the use or disposal of the product result from a decision or a ruling of the appropriate authority.
39. Order- Declaration of the will of the Buyer, made through the store, clearly defining: type and quantity of products; delivery type; payment method; place of issue, Buyer’s informations, which directly aim to enter into a contract between the Buyer and the Seller.

§2 General conditions

1. Contract is concluded in Polish and according to the Polish law and present Terms and Conditions.
2. Place of receipt must be in the territory of the Republic of Poland.
3. The Seller is obliged to provide the service and deliver the products free from defects.
4. All prices shown by the Seller are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the price list.
5. All processing times are calculated according to Article 111 of the Civil Code, that is, the deadline in days ends with the end of the last day, and if the beginning of the date marked in days is a certain event, is not taken into account when calculating the date of the day in which this event occurred.
6. Confirmation, access, consolidation, securing of all important provisions of the contract in order to gain access to this information in the future takes place in the form of:
a. Confirmation of the order sent to the indicated e-mail address: order, pro forma invoices, information on the right of withdrawal, Terms and Conditions in the pdf version, withdrawal form in pdf version, links to self-download of Terms and Conditions rules and the right of withdrawal form;
b. attaching to the completed order, sent to the indicated place of issue of printed matters: the proof of purchase, the information on the right of withdrawal, Terms and Conditions, the template of the right of withdrawal form.
7. The Seller informs of the third party warranties for the products in the store.
8. The Seller does not charge any fees for communication including long distance communication;the
9. Buyer bears the costs incurred in connection with the contract he has entered into with a third party providing him with a specific service for long distance communication.
10. The Seller provides the Buyer with the correct store functionality in the following browsers: IE version 7 or later, FireFox version 3 or later, Opera version 9 or later, Chrome version 10 or later, Safari with the latest versions of JAVA and FLASH on screens with horizontal resolution of over 1024 px. Using third-party software that affects the functioning and functionality of browsers such as: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the proper display of the store, therefore, for full functionality of the store https://eppram.com
11. Buyers can use the option to store their data through the store to facilitate the ordering process. In order to do so, the Buyer should provide the login and password required to access his account. Login and password are sets of characters set by the Buyer, who is obliged to keep them secret and protect them from unauthorized access by third parties. The Buyer has the ability to view, amend, update and delete the account at any time.
12. The Seller complies with the Code of Good Practice.
13. The Buyer is committed to:
a. Keep safe the content of which transmission is prohibited by law, such as content promoting violence, defamatory or infringing personal and other rights of third parties;
b. use the Store in a way that does not interfere with its operation, in particular by the use of specific software or hardware,
c. avoid taking actions, such as: sending or placing unsolicited commercial information (spam) within the Store frame
d. use the store in a way that is not disruptive for other Buyers and the Seller
e. use of any content within the Store only for personal use,
f. use of the Store in accordance to the law applied on the territory of the Republic of Poland, the Terms and Conditions, as well as the general principles of netiquette,

§3 Conclusion of the contract and processing

1. Orders can be placed 24 hours a day,
2. In order to place an order, the Buyer shall perform at least the following actions, some of which may be repeated:
3. Add the product to the basket;
a. Choose the delivery method;
b. Choose the payment method;
c. Choose the place of receipt;
d. Place the order in the Store by choosing ‘Order and pay’.
4. Conclusion of the contract with the Consumer occurs at the moment of placing the order.
5. Processing of the Consumers order which is paid upon the receipt occurs instantly and the processing of an order paid by a bank transfer or electronic payment platform occurs after the payment reaches the Seller accounts, which should happen within 30 days after placing the order, unless the Consumer was unable to do so through no fault of his own and informed the Seller.
6. Available payment methods include: payment upon delivery, online bank transfer to:
EPPRAM Sp. z o.o., ul. Hoża 1/6, 00-528 Warsaw, mbank: 96 1140 2004 0000 3102 7952 9500., SWIFT code (for international bank transfers): BREXPLPWMBK, reference: Name, Surname and Order Number, PayPal (a list of banks and payment cards on the website: www.paypal.com
Online bank transfers/card payments in the Store are served by Blue Media. Cards accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

7. Conclusion of the contract with the Client occurs at the moment of receiving the order by the Seller, where the Client is informed within 48 hours from placing the order.
8. Processing of the Client’s order may be subject to full or partial payment of the order value or reaching the credit limit of the merchant at least the value of the order or consent of the Seller to send the order for payment upon delivery.
9. Dispatching of the subject of contract takes place within the deadline specified on the product card and for multi-products orders- within the longest deadline specified on the products cards. The deadline is counted from the moment of processing the order.
10.Purchased subject of the contract is accompanied by the Buyer’s choice of proof purchase and sent to the Buyer by selected type of delivery to the place of delivery specified by the Buyer in the order, together with attachments, referred to in §2 point 6b.

§4 Right of withdrawal

1. The Consumer is entitled under the Article 27 of Consumer Rights to withdraw from a distance contract without giving a reason and without incurring costs, except for the costs specified in Article 33 and 34 of the Consumer Rights.
2. The term of withdrawal is 14 days from the date of issue of the product, and it is sufficient to return a statement before 14 days.
3. The Consumer can declare the right of withdrawal by completing the form available after logging in to the customer’s account or in any other form in accordance to Consumer Rights.
4. The Seller will immediately confirm receipt of the withdrawal notice by e-mail (given at the conclusion of contract or different if given on the withdrawal form).
5. In the event of withdrawal, the contract is non-contained.
6. The Consumer is obliged to return the item to the Seller immediately, however not later than 14 days after the date on which he has withdrawn from the contract. It is enough to return the item before the 14 days.
7. The Consumer shall return the products, which are the subject of the contract from which he has withdrawn at his own expense.
8. The Consumer does not bear the cost of providing digital content that is not recorded on a physical medium unless he has agreed to meet the benefit prior to the expiration of the withdrawal period or has not been informed of the loss of his right of withdrawal at the time of giving such consent or contractor did not provide confirmation in accordance with Article 15 section 1 and Article 21 section 1 of the Consumer Rights.
9. The Consumer is responsible for reducing the value of the product being the subject of the contract and resulting from the use of it in a manner beyond what is necessary to establish the nature, characteristics and functioning of the product.
10. The Seller shall, without a delay, within 14 days of receipt of the consumer’s withdrawal notice, return all payments made by the Consumer, including the costs of delivery to the Consumer, and if the Consumer chose a delivery other than the cheapest ordinary delivery method offered by the Seller, the Seller will not reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Rights.
11. The Seller reimburses the payment using the same method of payment as used by the Consumer, unless the Consumer clearly agrees to another payment method that does not involve any costs. In the event of necessity to return the funds for the transaction made by the Customer with a payment card the Seller will return the payment to the bank account assigned to the payment card of the Consumer.
12. The Seller may refrain from reimbursing the payment received from the Consumer until the item is returned or the Consumer delivers a proof of return, whichever occurs earlier.
13. In accordance to the Article 38 of the Consumer Rights, the Consumer has no right to withdraw:
a. In which the price depends on financial market fluctuations over which the Seller has no control and which may occur before the withdrawal period expires;
b. If the subject of contract is an unspecified item, made to the consumer’s specifications or catered to his individual needs;
c. If the subject of contract is a rapidly deteriorating matter or has a short shelf-life;
d. If the subject of contract is delivered in a sealed package which can not be returned for health or hygiene reasons when the package is opened if the packaging has been opened after delivery;
e. If the subject of contract, after delivery, based on its characteristics, is inseparably joined to other matters;
f. If the subject of contract is an audio or visual recording or computer program delivered in sealed packaging if the packaging has been opened after delivery;
g. when providing digital content that is not recorded on a physical medium if the performance of the benefit has begun with a clear consent of the Consumer before the expiry date and after informing the Trader of the loss of the right to withdraw from the contract;
h. when providing journals, periodicals or magazines, except for subscriptions.

§5 Warranty

1. The Seller completely excludes liability to Customers for physical and legal defects based on Article 558 § 1 of the Civil Code (warranty).
2. The Seller is liable to the Consumer on the terms set forth in Article 556 of the Civil Code and subsequent for defects (warranty).
3. In the case of a contract with a Consumer, if a physical defect was discovered within one year of the issue of the product, it is assumed that it existed at the time of the danger to the Consumer.
4. If the product has a defect, the Consumer can:
a. Demand a price reduction;
b. Make a declaration of withdrawal;
unless the Seller promptly and without undue inconvenience to the Consumer replaces the faulty product for a free of defects product or the defect will be removed. However, if the product has already been exchanged or repaired by the Seller or the Seller has not made the obligation to exchange the product for a product free of defects or remove the defect, he shall not be entitled to exchange the product or remove the defect.
5. The Consumer may, instead of the proposed defect removal proposed by the Seller, replace the defective item or replace the defective item instead of replacing the defect, unless it is impossible to bring the item into compliance in the manner chosen by the Consumer or require excessive costs in comparison with the method proposed by the Seller. Whereas, in assessing the cost overrun, the value of the defective item, the nature and significance of the defect found, is taken into account, and the disadvantages that would otherwise be exposed by the Consumer would be taken into account.
6. The Consumer can not withdraw from the contract if the defect is irrelevant.
7. If the products has a defect, the Consumer may also:
a. Demand a replacement for a product free of defects;
b. Demand a removal of the defect.
8. The Seller is obliged to exchange the faulty product for a defect free product or to repair the defect within a reasonable time without undue inconvenience to the Consumer.
9. The Seller may refuse to satisfy the Consumer’s claim if it is impossible for the Buyer to comply with the contract in the manner chosen by the Buyer, or it would be unreasonably costly in comparison to the second best option.
10. In the event that a defective item has been assembled, the Consumer may demand dismantling and re-assembly from the Seller following a provision of defect free item or defect repair, but shall be liable for part of the costs incurred above the price of the item sold or may require the Seller to pay part of the costs of dismantling and re-mounting, up to the price of the item sold. In the event of failure to comply by the Seller, the Consumer is entitled to perform these activities at the expense and risk of the Seller.
11. The Consumer who exercises warranty rights is obliged, at the expense of the Seller, to deliver the defective item to complaint address, and if, due to the nature of the item or the way it was assembled, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to provide access to the item for the Seller. In the event of failure to comply by the Seller, the Consumer is entitled to return the goods at the expense and risk of the Seller.
12. The costs of exchange or repair are borne by the Seller, except as described in §5, section 10.
13. The Seller is obliged to accept the faulty item from the Consumer in case of exchange of goods free of defects or withdrawal of the contract.
14. The Seller shall, within 14 days, adapt to Article 5615 of Civil Code: declaration of demand for price reduction, request for exchange of goods free of defects, demand for removal of defect. The Seller shall, within 30 days (Article 7a of the Consumer Rights), comply with any other Consumer statement which is not covered by the Civil Code of 14 days. Otherwise it is considered that the Seller accepted the statement or the request of the Consumer.
15. The Seller is liable under the warranty, if the defect is discovered within two years of the date of delivery of the item to the Consumer, and if the subject of sale is an item used before the end of the year from the time the item was delivered to the Consumer.
16. The Consumer’s claim for the removal of a defect or replacement of a defective item shall expire on the expiry of one year from the date of the defect, but not earlier than two years after the issue of the item to the Consumer, and if the subject of sale is an item used before the end of the year from the time the item was delivered to the Consumer.
17. In the event that the expiry date of the item ends after two years from the date of delivery of the item to the Consumer, the Seller shall be liable for the physical defects of the item found before the expiry of that period.
18. Within the deadlines specified in §5 item 15-17, the Consumer may make a declaration of withdrawal or price reduction due to a physical defect of the item being sold, and if the Consumer requests replacement of the item for a free of defects item or defect repair, the period of time to submit a declaration of withdrawal or price reduction begins with the expiry of the time limit for the replacement of the item or the repair of the defect.
19. In the event of a court order or an arbitration court of one of the rights under the warranty, the time limit for exercising other powers vested in the Consumer in question shall be suspended until the final termination of the proceedings. The same applies to mediation proceedings, but the time limit for enforcing other warranty rights granted to the Consumer begins to run from the date the court approves the settlement concluded before the mediator or if the mediation is not completed successfully.
20. For the exercise of rights under the warranty for legal defects of a sold item, §5 items 15-16 shall apply, except that the period of time begins with the date on which the Consumer learned of the existence of the defect and if the Consumer has learned of the existence of the defect only after third-party actions – from the date on which the judgment given in the dispute with a third party has become final.
21. If, due to a defect, the Consumer has made a declaration of withdrawal or a price reduction, he may demand compensation for the damage he suffered by contracting without knowing of the existence of the defect, even if the damage was a consequence of circumstances for which the Seller is not liable; in particular, the Consumer may demand reimbursement of contract costs, costs of collection, transportation, storage and insurance of items, reimbursement of expenses to the extent that they have not benefited from them, and have not received their return from a third party and reimbursement of costs. This does not prejudice the obligation to pay compensation under general principles.
22. The expiry of any time to declare a defect does not exclude the exercise of rights under the warranty, if the Seller delinquent concealed the defect.
23. If the Seller is obliged to provide or provide financial reimbursement to the Consumer, he shall do so without undue delay, no later than the time allowed by law.

§6 Privacy policy and personal data security

1. The Personal Data Administrator is responsible for the lawfulness of personal data processing, rules for collecting, using and storing personal data, as well as the Buyer’s rights related to his personal data.
2. The Personal Data Administrator processes the Buyer’s personal data on the basis of consent and in connection with the legitimate interests of the Seller.
3. The Personal Data Administrator collects and processes personal data only to the extent that it is justified by a contractual or legal obligation.
4. The Buyer’s consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.
5. The following personal data is collected for the purposes of carrying out the Buyer’s order:
a. postal address – necessary for issuing proof of purchase;
b. place of delivery of the item – necessary to address the parcel;
c. e-mail – necessary for communication related to the implementation of the order;
d. telephone number – necessary if you choose certain types of delivery
6. Detailed solutions for the protection of personal data related to placing an order, but also using the store before and after placing the order are included in the privacy policy.

§7 Final provisions

1. None of the provisions in these Terms and Conditions intend to infringe the rights of the Buyer. Neither can it be interpreted as such, as in the event of non-compliance of any part of the Terms and Conditions with the applicable law, the Seller declares absolute subordination and application of that right in place of the contested provision of the Terms and Conditions.
2. The Buyers will be notified of any changes and amendments to the Terms and Conditions by e-mail given at the registration or when placing an order. The notification will be sent at least 30 days before the new regulations will come into force. Amendments will be introduced to adjust the Terms and Conditions to the current legal status.
3. The up to date version of the Terms and Conditions is always available to the Buyer in the Terms and Conditions tab. During the processing of the order and throughout the duration of the post-sale care of the Buyer, the Terms and Conditions accepted at the time of placing the order apply. Except when the Consumer considers it to be less favorable than the current Terms and Conditions and informs the Seller that he accepts the current Terms and Conditions as valid.
4. In matters not covered by these Terms and Conditions, the applicable legal regulations apply. Disputed issues, if the Consumer expresses such a will, are solved by way of mediation proceedings before the Voivodship Inspectorates of Trade Inspection or the process before an arbitration court at the Provincial Inspectorate of Trade Inspection. The Consumer may also use equivalent and lawful means of pre-trial or out-of-court dispute resolution, for example through the EU ODR web platform or by selecting any legitimate entity from the UOKiK registry. The Seller declares his intention and agrees to the out-of-court resolution of the Consumer dispute.

The case is decided by the local and substantive court.
Version 14.2 (Warsaw, 28 May 2018).

Privacy policy

Privacy policy

The provision of personal data, as well as your consent to its processing, is entirely voluntary. Any personal data provided to us is processed only to the extent and for the purpose for which you have given your consent. However, if you decide not to provide us with the data necessary to process your order and you do not agree to its processing, we will unfortunately not be able to process your order.

We ask you to remember that you have the right to update or completely erase your personal data at any time. You can do it yourself or with our help, which we are happy to provide.

Our company follows a strict personal data security policy. Your personal data is safe with us and we make every effort to ensure that this level is higher and higher year to year. We believe that reading our privacy policy will allow you to feel safe and enjoy shopping at www.eppram.com.

Personal Data Controller

The Controller of the www.eppram.com personal data (hereinafter referred to as PDC), which is responsible for ensuring the security of your personal data is:

EPPRAM Sp. z o.o.

Hoża 1/6

00-528 Warsaw

NIP (VAT EU) PL7010946478, REGON 384437707

II. Personal data protection system

The PDC has applied technical and organisational measures to ensure the protection of the processed data in accordance with the requirements set out in the applicable legislation on personal data protection. In particular, the following have been taken into account: Regulation of the Minister of Internal Affairs and Administration of 29 April 2004 on the documentation of personal data processing and technical and organisational conditions to be met by devices and IT systems used for personal data processing (Journal of Laws No. 100, item 1024); guidelines of the General Inspector for Personal Data Protection; Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

The most important elements of the applied data protection system are:

An SSL certificate which guarantees that the communication between your computer and www.eppram.com is encrypted with a 256-bit key.
We only collect and process the necessary personal data for the shortest possible period of time, and you must give your separate consent for any activities not related to the performance of the sales contract.
Access to your personal data is only available to persons who are authorised and trained in the protection of personal data, guaranteeing their safety.
The IT system www.eppram.com and internal company procedures meet all standards of personal data protection.

The PDC has thus fulfilled all legal obligations to protect personal data as provided for by law.

III. Personal data, purpose and retention

Registration

During the registration process we ask to provide the data necessary to create an account at www.eppram.com, so that you do not have to waste time to fill out the entire order form on each subsequent purchase. By registering you save time and money, as registered customers participate in the loyalty program and receive discounts for previously made purchases.

After logging in, the registered customer also has the possibility to verify the status of the order placed and the history of purchases made. The registered and logged-in customer can correct, complete or erase the data from www.eppram.com at any time.

During the registration process we ask to provide:

first and last name – necessary for us to later issue a sales document and address the shipment;
address (street, house number and/or number of the house and premises, postal code and city) – necessary for us to address the shipment later;
e-mail – necessary for login and communication related to the use of www.eppram.com;
telephone number – necessary in case of choosing some delivery methods (required by carriers)
Business contact details (such as position, department and name of organisation)
User name and password
Contact details of other people you allow us to contact
User-transmitted content (such as comments)
Information on employment
Unique mobile device identifier
Geographical location data
Other information

The data is stored for 5 years from the last login.

Placing an order

When placing an order, we ask to provide us with the data necessary to complete the order, which, in the case of registered and logged-in Customers, are partly collected automatically from the data provided during registration.

When placing an order, please specify:

first and last name or name of the company/institution – necessary to issue the sales document and address the shipment;
address (street, house number and/or number of the house and premises, postal code and city) – necessary for us to address the shipment;
e-mail – necessary for communication related to the order execution;
telephone number – necessary in case of choosing some delivery methods (required by carriers).

If, when placing an order, the Customer selects a delivery to an address other than the one indicated when registering or placing an order, please provide additional information:

first and last name or the name of the company/institution – necessary for us to address the shipment;
address (street, house number and/or number of the house and premises, postal code and city) – necessary for us to address the shipment;
telephone number to the recipient of the shipment – necessary in case of choosing some delivery methods (required by carriers).

If, when placing an order, the Customer chooses to issue a sales document for other data than those indicated when registering or placing an order, please provide additional information:

first and last name or the name of the company/institution – necessary to issue a sales document;
address (street, house number and/or number of the house and premises, postal code and city) – necessary to issue a sales document;

The data provided when placing an order is processed by www.eppram.com and the following entities to the extent specified below:

first and last name, address, telephone, e-mail indicated as the delivery address are provided to transport companies in the form of a label/bill of lading which is at the same time an order for delivery of a shipment. Depending on the selected type of shipment, the personal data are provided to:

DPD Polska Sp. z o.o. (KRS: 0000028368, NIP: 526-02 -04-110)
DHL Express Poland (KRS: 0000047237, NIP: 527-00 -22-391)

name, address, NIP (Tax ID) number indicated as the data to which the sales document is to be issued shall be transferred as a sales document to the accounting system:

PayU S.A. with its seat in Poznań (KRS: 0000274399, NIP: 779-23 -08-495)
PayPal Polska Sp. z o.o. (KRS: 0000289372, NIP: 525-24 -06-419)
Stripe

If a payment is made using an external payment system, all data provided after accessing the website of the payment operator remain registered only in its database and are in no way accessible or stored by www.eppram.com.

www.eppram.com cooperates with the following payment operators:

PayU S.A. with its seat in Poznań (KRS: 0000274399, NIP: 779-23 -08-495)
PayPal Polska Sp. z o.o. (KRS: 0000289372, NIP: 525-24 -06-419)
Stripe

The data shall be kept for a period of 5 years from the end of the calendar year following the year in which the sales document was issued, in accordance with the relevant provisions governing the duration of retention of accounting documents.

Marketing

In case of subscribing to the newsletter and agreeing to receive it during the registration process or placing an order, we ask only for your e-mail address to which commercial information from www.eppram.com will be sent, from which you can unsubscribe at any time by logging into your account at www.eppram.com or by clicking on the link cancelling the subscription located in the footer of each newsletter.

The e-mail address is transmitted and processed for the sole purpose of sending e-mails to:

EPPRAM Sp. z o.o. (KRS: 0000805260, NIP (VAT EU): PL7010946478)

Correspondence

In the event that we are provided with personal data which is not necessary for the fulfilment of the contract or a legal obligation, e.g. in correspondence with us, in withdrawal forms, implied warranty or guarantee, these data will be immediately deleted or rendered anonymous and will not be processed.

We therefore ask you not to provide us with any personal information or data that we do not expressly request and that are not relevant to the performance of the contract or legal obligation.

Cookies – your personal data is collected automatically when you visit www.eppram.com

Cookie files (so-called “cookies”) are IT data, in particular text files that are stored in the terminal equipment of www.eppram.com Customer.

Www.eppram.com uses two main types of cookies: “session” (session cookies) and “persistent” (persistent cookies). “Session” cookies are temporary files that are stored on the customer’s terminal equipment until the customer logs out, leaves the website or switches off the software (web browser). “Persistent” cookies are stored in the Customer’s terminal equipment for a period of time specified in the parameters of cookies or until the Customer removes them.

The following types of cookies are used within www.eppram.com:

“essential” cookies, enabling the use of services available under www.eppram.com; e.g. authentication cookies used for services requiring authentication;
security cookies, e.g. used to detect authentication fraud under www.eppram.com;
“performance” cookies to collect information on the use of the www.eppram.com website;
“functional” cookies, enabling “remembering” the settings selected by the Customer and personalising the interface of www.eppram.com;
“advertising” cookies, which enable us to provide the Customer with advertising content more suited to his or her interests.

In many cases, web browsing software (web browser) allows cookies by default.

If you do not agree to the placement of cookies on your device may block their placement by configuring your web browser accordingly. You will find information on how to do this in the help files of your web browser. Unfortunately, if you block cookies from www.eppram.com, we cannot guarantee the correct functioning of the website.

If you agree to place cookies on your device, but after you finish visiting www.eppram.com you would like to delete them, you can do so without risk and information about how to do it can be found in the help files of your web browser.

www.eppram.com (server)

The IT system used by www.eppram.com automatically collects data related to the device you are using when connecting to www.eppram.com in logs. This data is collected for statistical purposes only and relates to type of device, operating system, type of web browser, screen resolution, colour depth, IP, internet service provider, or www.eppram.com entrance address and is used only in the process of optimising www.eppram.com for the greatest possible convenience of use.

These data shall never be combined with the data referred to in Part III and shall only provide statistical analysis and mechanisms for correcting systemic errors.

www.eppram.com uses OVH sp. z o.o. servers based in Wrocław (KRS: 0000220286; NIP (VAT EU): 8992520556) and e-commerce software of NetArch Sp. z o.o. based in Krakow (KRS: 0000286559; NIP (VAT EU): 945-208-91-38). These companies do not have direct access to personal data and do not process it in any way.

The data is processed for 24 months after the last activity.

www.eppram.com (cookies)

Www.eppram.com uses “cookies” technology, i.e. text files placed on your device to enable www.eppram.com to recognise you and adapt www.eppram.com to your needs.

www.eppram.com uses cookies to:

remember your login (the session lasts 30 minutes after the last activity, after which the cookie is deleted);
remember the contents of your shopping cart (the session lasts 30 days after the last activity, after which the cookie is deleted);
remember your www.eppram.com display preferences (the session lasts 30 days after the last activity, after which the cookie is deleted);
create statistics and reports on how www.eppram.com works (the session lasts 30 days after the last activity, after which the cookie is deleted);
personalise the appearance of www.eppram.com by displaying products which the shop algorithm will indicate as interesting for you based on the products you have bought, put in the shopping cart, searched in the shop, as well as their authors, manufacturers, category – in short, similar products, but never connected directly with your personal data (the session lasts 30 days after the last activity, after which the cookie is deleted);
Google Analytics (cookies)

Google Analytics uses “cookies” technology, which are text files placed on your device, to enable the analysis by www.eppram.com of sources of traffic and how visitors use it.

Google collects the data generated by the placement of cookies on its servers and uses this information for the purpose of compiling reports and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

These data shall never be combined with the data referred to in Part III and shall only provide statistical analysis and mechanisms for correcting systemic errors.

The data is processed for 12 months after the last activity, after which the cookie is deleted.

Google AdWords (cookies)

Google AdWords uses the technology of “cookies”, i.e. text files placed on your device, in order to allow www.eppram.com to assess the correctness and effectiveness of the advertising activity using the AdWords network.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

These data shall never be combined with the data referred to in Part III and shall only provide statistical analysis and mechanisms for correcting systemic errors.

The data is processed for 12 months after the last activity, after which the cookie is deleted.

Cookies from partner servers

www.eppram.com uses the scripts and software elements provided and located on the servers of its business partners. Such cookies may contain data necessary for the partner to provide the service provided to www.eppram.com or contain data other than those listed in the privacy policy.

www.eppram.com selects its business partners very carefully but is not responsible for their cookie policy. We therefore recommend that you verify each of our partners on your own and decide for yourself whether you want to accept their cookies.

www.eppram.com uses scripts from the following partners:

Google Inc. with its registered office in Mountain View (CA, USA)
Facebook Inc. with its registered office in Menlo Park (CA, USA)

Security privacy policy of www.eppram.com partners

www.eppram.com very carefully selects its business partners and equally carefully verifies the inclusion of links to other websites in www.eppram.com. www.eppram.com is, however, not responsible for the privacy standard and policy applied by the owners, operators or administrators of these sites. We therefore recommend that you verify each of our partners on your own and decide for yourself whether you want to entrust them with your personal data.

Google – https://www.google.pl/intl/pl/policies

Facebook – https://www.facebook.com/about/privacy/cookies

Transmission of your personal data

In specific situations where the applicable law requires the Controller of Personal Data to transfer the collected data to state authorities, www.eppram.com will make such data available.

Except for these situations, your personal data, to the extent permitted by law on the basis of separate entrustment agreements, shall be transferred to specific entities solely and exclusively in connection with the need to fulfil a contractual or legal obligation of the Personal Data Controller. The categories of entities to which data may be transferred include advertising agencies, banks, accounting offices, IT service providers, courier companies, logistics companies, payment institutions, carriers.

In the event of such transfer, the Controller shall enter into appropriate entrustment agreements with these entities to ensure the highest standard of protection and maintain the confidentiality and security of the personal data, and to use the personal data only for the purpose of fulfilling the contractual or legal obligation of the Controller.

VII. Amendments to the privacy policy of www.eppram.com

www.eppram.com reserves the right to change its privacy policy if required by applicable law, the technological conditions of operation of www.eppram.com will change or the change will introduce a standard higher than the minimum required by law.

Such a change will be notified by www.eppram.com via e-mail (to the e-mail address provided during registration).

The current text of the privacy policy will always be available at https://www.eppram.com/polityka-prywatnosci.

VIII. Your rights

According to the regulations in force with regard to your personal data you are entitled to:

refuse or restrict the processing of personal data;
object to the processing of personal data;
access to personal data;
correct or erase personal data;
transfer of personal data;
withdraw consent to the processing of personal data;
lodge a complaint with the supervisory authority – the President of the Office for Personal Data Protection.

These rights are non-transferable and may not be restricted. We will always be happy to help and inform you, and you can exercise some of these rights yourself.

Contact

www.eppram.com will contact you using the e-mail address you have provided, and only in special situations will we use the telephone number you have provided.

If you have any questions or concerns about the privacy and security of your personal data, please contact us at shop@eppram.com.

If you wish to update or erase your personal data, if you cannot or do not wish to do so yourself, please contact us at shop@eppram.com.

You can also contact us at the address stated below:

EPPRAM Sp. z o.o.

Hoża 1/6

00-528 Warsaw

NIP (VAT EU) PL7010946478, REGON 384437707